Privacy Policy

Effective date: October 7, 2026

This Privacy Policy explains what information Oakwire Systems collects through oakwiresystems.com, our forms, our signup and billing process, and our calls, emails, and text messages; how we use and protect it; and the choices you have. If you have questions, reach out any time using the contact details below.

Who we are

Oakwire Systems helps small local businesses get found, capture leads, and follow up. When this policy says “we,” “us,” or “our,” it means Oakwire Systems.

Information we collect

Information you give us

When you fill out a form on our website (such as the contact form, the free Google report form, the heat map analysis form, or the free trial signup form), we collect:

• Your name
• Your email address
• Your phone number (if you provide it)
• Your business name, town, and website (if you provide them)
• Your message, such as your trade, service area, the plan you’re interested in, and what you need help with
• Whether you checked the box agreeing to receive text messages, and the date and time of that choice

Account and billing information

If you sign up for a plan or free trial, we collect the details needed to set up and bill your account, such as your business name, billing contact, and billing address. Card payments are handled by our payment processor. We do not keep full card numbers on our own systems.

Communication data

We keep records of our communications with you, such as emails, text messages, and notes from calls. If a call is recorded, we will tell you as required by law. We may also collect information you share with us by email, phone, or text, including when you agree verbally on a call to receive text messages from us.

Information collected automatically

Like most websites, our site and the services that host it may automatically log basic technical information, such as your IP address, browser type, device type, pages visited, how you interact with pages, and the date and time of your visit.

How we use your information

• To reply to your inquiry and follow up about the services you asked about
• To prepare reports or analyses you request, such as a free Google report or heat map analysis
• To set up your account, start your free trial, process payments, and send receipts and billing notices
• To schedule, confirm, and remind you about appointments or calls
• To send important updates, confirmations, and service-related notifications
• To send you text messages, if you have agreed to receive them
• To send promotional or marketing messages about our services, only where you have agreed to receive them or as otherwise allowed by law (you can opt out at any time)
• To measure how our website and ads perform and improve them
• To provide and improve our services and our website
• To keep our website secure and prevent spam or misuse
• To meet legal, tax, and accounting requirements

We do not sell or rent your personal information.

Service providers

We use trusted service providers to run our business. They receive only the information they need to provide their services to us and are required to keep it confidential and use it only for that purpose. These include:

• Our CRM (customer relationship management) platform, where form submissions and account details are stored so we can follow up with you and provide our services
• Payment processors, which handle card payments and subscriptions
• Email and SMS delivery providers, which send our emails and text messages, and the mobile carriers that deliver them
• Website hosting and security providers, which serve our website and protect it from abuse
• Advertising and analytics providers, such as Meta and Google, as described under “Cookies, analytics, and advertising” below

We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a sale or reorganization of our business.

Text messaging (SMS) and mobile information

If you agree to receive text messages from us, either by checking the box on one of our website forms or by telling us verbally on a call, we collect your mobile number and a record of your consent. We only text people who have given consent, and we do not send unsolicited text messages. Depending on what you agreed to, our texts may include:

• Replies and follow-up about your inquiry
• Appointment and call confirmations and reminders
• Account, service, and billing notifications
• Customer support messages
• Occasional information and offers about our services

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. See our SMS / Text Messaging Terms for details.

Cookies, analytics, and advertising

Our website uses cookies and similar technologies to keep the site working, remember basic preferences, understand how visitors use the site, and measure how well our advertising works.

• Meta Pixel. We use the Meta (Facebook) Pixel to understand actions people take on our site after seeing our ads, such as viewing a page, submitting a form, or starting a free trial signup, and to show our ads to people who may be interested. Meta may collect information from your browser, such as your IP address, browser details, the pages you visit, and cookie identifiers, and may combine it with information it already has. Meta’s use of this information is covered by Meta’s own privacy policy.
• Google. We may use Google tags (such as Google Analytics or Google Ads) for the same kinds of measurement.

Your choices: you can block or delete cookies in your browser settings, adjust your ad preferences in your Meta account settings and at Google Ads Settings, or use industry opt-out tools such as optout.aboutads.info. The site should still work if you block cookies, though some features may not.

Third-party services and links

Our website and services work with third-party platforms, such as our CRM, payment, messaging, Google, and Meta services, and our site may link to other websites. Those third parties have their own privacy policies, and we are not responsible for their privacy practices.

How long we keep information

We keep your information only as long as we need it for the purposes in this policy, such as responding to your inquiry, providing services, keeping records of text message consent and opt-outs, and meeting legal, tax, or accounting requirements. When we no longer need it, we delete it or remove details that identify you.

How we protect information

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure. No method of sending or storing data online is completely secure, so we cannot guarantee absolute security.

Your rights and choices

• Access: ask what information we have about you, or request a copy of it.
• Correction: ask us to correct information that is wrong or incomplete.
• Deletion: ask us to delete your information, unless we need to keep it for legal or record-keeping reasons.
• Withdraw consent: you can withdraw consent to calls, texts, or emails from us at any time.
• Text messages: reply STOP to any text to opt out, or contact us.
• Email: use the unsubscribe link in any marketing email, or contact us.

Depending on where you live, you may have additional privacy rights under state law. To make a request, email hello@oakwiresystems.com or write to us at the PO Box below. We may need to confirm your identity before acting on a request.

Children’s privacy

Our website and services are meant for businesses and adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. When we do, we will post the new version on this page and update the effective date above.

Contact us

Questions or requests about your privacy? Contact us:

By using this website and our services, you acknowledge that you have read and understood this Privacy Policy.